1. Speak in a natural conversational tone. It is not necessary to speak loudly or to over-enunciate.

2. Address us by name when possible, especially in crowded places.

3. Address us personally, not through someone else.

4. Greet us when we enter the room so that we know you are present.

5. Indicate the end of a conversation when you leave us so that we aren't left talking to the air.

6. Feel free to use words that refer to vision. We also use the words "see," "look," "watch," etc. And remember, we are not insulted by the term "blind."

7. Do not leave us standing in "free space" when you are serving as a guide.

8. Be calm and clear about what to do if you see us about to encounter a dangerous situation.

9. If you think we need help, ask first. Don't assume that you should help.

10. When offering assistance, never take us by the arm. If you offer your arm instead, we can follow slightly behind and anticipate changes.

11. Never take hold of a white cane.

12. Never pet or interfere with a guide dog while it is on duty.